Acceptable use and anti-spam policy

Secuenza sends emails from each customer’s own mailbox, but its tracking links share Secuenza’s domain. Misuse harms everyone’s reputation, so this policy forms part of the terms of sale and licence.

Our anti-spam policy

Tude Consultores Informáticos, S.L., the owner of Secuenza, does not advertise Secuenza or its domains (secuenza.com, secuenza.eu and secuenza.es) with unsolicited emails, messages or comments, and does not allow anyone to do so on its behalf.

• We don’t buy, rent or use address lists to promote Secuenza.
• We only write to people who asked us to: people who register the program or buy Pro receive the emails about their account and licence; people who joined the website’s waiting list, confirming their address, receive a single launch notice; and commercial news only goes to those who accepted it with a separate checkbox, which they can withdraw whenever they like.
• Nobody may advertise us with unsolicited email: not partners, resellers or affiliates. If anyone does, it is without our permission and we treat it as abuse.
• Our customers’ emails are sent from their own mailboxes. They carry the note “Sent with Secuenza” (always in the free version; with Pro, unless the customer removes it): it isn’t advertising sent by us, and a customer who uses Secuenza to send unsolicited email breaches this policy and has their installation suspended.

If you receive an unsolicited email that advertises Secuenza or links to our domains, tell us at info@secuenza.com with the email you received and its headers: we investigate it and act against whoever sent it.

What is not allowed

• Writing without a legal basis: to bought, rented or shared lists, to addresses scraped from websites or directories, or to people who have no relationship with you and have not given you permission, where the law requires it.
• Writing again to someone who has unsubscribed, removing the unsubscribe link or making it hard to use.
• Impersonating or hiding your identity: posing as another person or company, or sending without clearly saying who is sending.
• Unlawful or misleading content: fraud, scams, phishing to steal data, malware, or content that infringes the rights of others or the law.
• Getting round the protections: circumventing the safety brake, the sending limits or the licence check, or using several accounts to get round the limits of the free version.
• Using Secuenza to send on behalf of others as if it were a third-party sending platform, without them being Secuenza customers.
• Using the forms, the API or the images for something else: signing people up without their knowledge or without them asking, or hosting images on Secuenza that aren’t for your emails.

What we expect

• Writing to people who may be interested, with a recognisable sender and an honest subject.
• Removing addresses that don’t exist and people who haven’t opened for a long time from your lists.
• Paying attention to unsubscribes, complaints and safety brake warnings.

What Secuenza does if there is abuse

The safety brake pauses a campaign or a mailbox by itself when there are too many bounced emails or unsubscribes. In addition, Tude reviews cases of abuse and may suspend an installation or a licence: a suspended installation cannot use the services and its tracking links no longer lead to their destination, although unsubscribe links keep working. Tude will give notice beforehand, unless urgency or seriousness prevents it.

On the free version, if over the last 30 days unsubscribes, people saying “I don’t remember signing up” or bounced emails go far beyond what is reasonable, the installation is suspended automatically and Tude reviews it afterwards. With Pro licences, Tude reviews the case before deciding anything.

Reporting abuse

If you have received an email sent with Secuenza that breaches this policy, write to us at info@secuenza.com with the email you received (with its headers, if you can). We will look into it.

Language

This text is a translation. In the event of any discrepancy, the Spanish version prevails.