Bounced emails and replies

When an email doesn’t arrive, the recipient’s server sends a bounce notice to your mailbox. Secuenza reads them and acts for you.

Bounced emails

With the notice mailbox (IMAP) set up, Secuenza checks those notices:

This address doesn’t exist: the contact is unsubscribed and not emailed again.
Mailbox full or a server that doesn’t respond: it’s noted and retried later; if it keeps happening, emailing stops.
It rejects your mailbox (because of a blocklist or its reputation): it isn’t the contact’s fault. The brake pauses the mailbox, and its details show what the server replied.

You can check them whenever you like with Check bounced emails now, or with Just look, without changing anything to see what it would do. With Pro, they’re checked automatically every day.

Replies (Pro)

Secuenza detects replies to your campaigns in your mailbox. Anyone who replies drops out of the sequence: they don’t get the next automatic email while you answer them. Auto-replies (holidays, out of office) are recognised and don’t count.

You’ll see them on Home, in the contact details and in Results.